Job opportunities

The resource inserted will mainly be responsible for

The booking agent is mainly responsible for managing customer bookings via the various systems used (mail, live chat, telephone), processing customer requests, and being in constant communication with them.

• Managing bookings by villa product, experience product and services offered.
• Communication with owners and suppliers to ensure availability and confirmations.
• Support in the creation of customized packages in response to customer needs.
• Supporting travel agencies/tour operators in managing B2B bookings.
• Collaboration with the team to ensure a hassle-free experience for customers during their journey.
• Use of reservation systems (CRM, Back-end, Kalisi, iCAL, etc.) and booking to monitor and update information.
• Support in bookings for villa products of companies acquired by Emma Villas.
• Proactive management of potential customer acquisition.
• Participation in events and trade fairs.

Requirements and skills

Knowledge of English or several foreign languages is a prerequisite for working as a booking agent, for interfacing with foreign persons and organisations. In addition, it is important to possess excellent commercial skills and to know the market in which the company operates.

• Excellent communication skills.
• Listening skills.
• Problem solving skills.
• Excellent interpersonal skills.
• Excellent organisational skills.
• Analytical skills.
• Ability to work in a team.

The resource inserted will mainly be responsible for

• Property Management: Oversee and coordinate all activities related to the management of luxury properties, including maintenance, cleaning and rental management.
• Coordination of Personnel and External Suppliers: Coordinate on-site personnel and external suppliers involved in reception, housekeeping, garden and pool care, to ensure that properties are maintained in excellent condition and are presented according to luxury standards.
• Monitoring and Analysis: Constantly monitor customer reviews and quality standards required by customers and develop analysis/reports, identify interventions and room for performance improvement.
• Scheduling: Identify and schedule operational steps, through coordination with the quality team.
• Personnel and Supplier Selection: Select reception managers, on-site personnel and external companies/suppliers for property management.

Requirements and skills

• Knowledge of the vacation rental industry and/or the villa real estate market.
• Strong business aptitude for stipulating/renewing agreements.
• Ability to work in a team and strong interpersonal skills.
• Good knowledge of English, written and spoken.
• Knowledge of the Office package (Word, Excel, PowerPoint).
• Dynamism and willingness to travel and/or relocate.
• Maximum availability throughout the season (April-October).

we offer

We offer a stimulating and dynamic work environment, with opportunities for professional growth and development.

The resource inserted will mainly be responsible for

Junior Marketing and Communications Account Manager Emma Villas, a leading Italian tour operator in the international market for tourist rentals of luxury villas and residences in Italy, is looking for a Junior Marketing and Communications Account Manager to join its team at its headquarters in Chiusi (Siena). Requirements

• Knowledge of digital marketing and analysis tools (e.g. Google Analytics)
• Monitoring workflows and setting up marketing automation campaigns
• Knowledge of graphic design programmes (Photoshop, Illustrator, InDesign, Canva, etc.)
• Excellent knowledge of social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.)
• Ability to collaborate with strategic partners in the field of digital marketing and communications
• Ability to analyse data and reports to support strategic planning and performance monitoring (web, advertising, search and social media)
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
• Strong interpersonal skills and ability to work in a team
• Good command of written and spoken English
• Flexibility and willingness to participate in company events

Preferred Qualifications

• SEM campaign development and optimisation (knowledge of Google Ads)
• IT skills (e.g. landing page creation, DEM, etc.)
• Brief work experience in marketing and communication

The company will give priority to candidates residing within 30–50 km of the operational headquarters (Chiusi). Position Details

• Place of work: Chiusi (SI) – In person
• Working hours: Full time
• Availability: Immediate
• Salary: €21,000–€22,000

Send your CV and photo to [email protected] with the subject line: “Marketing and Communications Application”. This advertisement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.

Requirements and skills

• Knowledge of digital marketing and analysis tools (e.g. Google Analytics).
• SEM campaign development and optimization (Google Ads knowledge).
• Monitoring flows and setting up marketing automation campaigns.
• Aptitude for collaboration with strategic partners in the field of digital marketing and communication.
• IT skills (e.g. creating landing pages, DEM, etc.).
• Data analysis and reporting skills to facilitate strategic business planning and performance monitoring (web, advertising, search and social).
• Excellent knowledge of the Office package (Word, Excel, PowerPoint).
• Strong interpersonal skills and ability to work in a team.
• Good knowledge of the English language, written and spoken.
• Flexibility and willingness to attend corporate events.

The resource inserted will mainly be responsible for

Emma Villas, a leading company in Italy in the short-term luxury villa rental sector, is looking for Sales Agents / Portfolio Managers to strengthen its commercial network in Piedmont, Liguria, Sardinia, Sicily, and Apulia. Role Objective To acquire new luxury villas and prestigious properties to be included in the Emma Villas portfolio, ensuring high standards of quality and management. Requirements

• At least 5–6 years of experience in the luxury villa short-term rental sector (in Italian or international companies)
• In-depth knowledge of villa property management
• Commercial mindset within the luxury segment
• Excellent relationship and negotiation skills with property owners
• Teamwork attitude
• Good command of English (written and spoken)
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Flexibility and willingness to travel

Preferred Qualifications

• Specific experience in villa and country house vacation rentals or in high-end real estate
• Experience in nationally or internationally recognized companies with structured portfolios

Additional Plus

• Ownership of an active villa portfolio in the territory
• Established network of contacts with property managers

Contract & Compensation Both freelance collaborations (VAT registered) and employment contracts will be considered (indicative RAL €30,000–€35,000), depending on the candidate’s experience and profile. Application Please send your updated CV with photo to [email protected]
Email subject: "Commercial Network Application" Emma Villas promotes inclusion and equal opportunities: this job posting is open to applicants of all genders (Laws 903/77 and 125/91) and to people of all ages and nationalities (Legislative Decrees 215/03 and 216/03).

Requirements and skills

• Predisposition to customer support.
• Excellent interpersonal and communication skills.
• Patience, courtesy and speed.
• Excellent understanding and knowledge of the English language (written and spoken).
• Mastery of the use of computers, the Internet and the Office package.
• Readiness to use business management systems.
• Problem solving skills.
• Ability to work in a team.
• Full-time availability and flexibility for shifts and hours.

Requirements and skills

• Overall management and control of assigned properties.
• Management and monitoring of all activities supporting the lease: continuous supervision of the property, reception, coordination of on-site personnel who take care of the garden, pool and cleaning, constant monitoring of the quality standards required by customers.
• Ability to check the quality standards of the facilities to ensure quality and comfort and offer the customer a product in perfect condition.
• Proficiency in English.
• Knowledge of the real estate market.
• Flexibility and maximum availability especially before and during the season.
• Excellent interpersonal and communication skills.
• Ability to move independently.
• Previous experience in the vacation rental sector or in the tourism and hospitality sector is preferable.

The resource inserted will mainly be responsible for

The ability to carry out photographic services at Emma Villas properties throughout Italy and editing activities is required.

Requirements and skills

• Car owner.
• Basic knowledge of interior/exterior and drone photography.
• Basic knowledge of post-production and photo editing.

Requirements and skills

• Knowledge of the vacation rental sector and previous work experience in the premium-luxe property sector (Preferred prerequisite: specific experience in the premium-luxe property sector).
• Strong commercial, interpersonal and engagement aptitude with owners and local partners.
• Additional prerequisite, knowledge of property management of villas and luxury residences.
• Ability to work in a team.
• Good knowledge of the English language, written and spoken.
• Good knowledge of the Office package (Word, Excel, Powerpoint).
• Flexibility and willingness to travel.

Requirements and skills

• Previous experience of at least a few years in companies in the travel and/or vacation rental sector;
• Strong predisposition to the sale of holidays, ancillary services, activities and travel experiences;
• Strong aptitude for telephone sales and direct customer management;
• Propensity for business development, in particular B2B, and for managing relations with travel agencies and operators specialising in tourism experiences;
• Strong communication and interpersonal skills;
• Excellent knowledge of the English language, both written and spoken;
• Aptitude for teamwork and spirit of collaboration;
• Mastery in the use of business management software (CRM), the Office package, web browsing and digital tools;
• Availability for occasional travel and participation in trade fairs and promotional sector events;
• Flexibility in working hours and willingness to work in shifts. Knowledge of one or more foreign languages, in addition to Italian and English, will be an advantage. In the event of residence not close to the operating site, relocation on site will be required. Remote work: Not envisaged
   

The resource inserted will mainly be responsible for

Housekeeper Emma Villas, a company based in Chiusi (SI) and a leader in Italy in the luxury villa and prestigious holiday home rental market, is looking for a Housekeeper for the management of a private villa. Main Responsibilities The selected candidate will be responsible for the following tasks:

• Household management activities
• Support in family operational activities
• Cleaning, maintaining order, and ensuring the upkeep of indoor and outdoor spaces
• Laundry washing and ironing
• Possible meal preparation
• Care of pets
• Various additional duties related to household management and property maintenance

Requirements

• Previous experience in a similar role
• Practical skills and excellent organizational abilities
• Maximum reliability, discretion, and flexibility
• Valid driver’s license and willingness to travel short distances
• Seriousness and strong sense of responsibility

Position Details

• Working hours: Full time
• Location: Chiusi (SI), Italy

Please send your application with CV and photo to [email protected] with the subject line: "Villa Housekeeper Application". This job posting is open to applicants of all genders, pursuant to Laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to Legislative Decrees 215/03 and 216/03.